FAQs and Troubleshooting

Q1. Should I proceed to undertake construction with the ceiling holes cutout sizes specified in this site?: It is essential that important data such as cutout sizes for ceiling holes are confirmed before proceeding with any cutting or construction, as sizes may change without notice.
Q2. What is the difference between "Print to PDF" on an individual product and "Print to PDF" when in "View Your Folder"?: Saved folders allow you to create one pdf of all the fittings in that folder, whilst clicking on "Print to PDF" on an individual product makes one pdf of that particular product.
Q3. My previously "saved folders" have disappeared.: Saved folder sessions are enabled by cookies and can only be accessed from the same browser and computer it was originally saved from.
Q4. Why does the Flash content on this site not appear in my browser?: Your browser security setups are too high. Please refer to this for more information. Flash Player content does not appear....
Q5. Why does "Click to activate...control" always appear?: You are using Internet Explorer or Opera which has a patent issue with how it embeds interactive content. more info...
Switch to another browser e.g Mozilla Firefox or Netscape.